Customer Data Analyst – Dayshape (Edinburgh, UK | £32K–£43K/year)

OverviewDayshape, one of Scotland’s fastest-growing tech companies, is hiring a

Customer Data Analyst

to join its Product team in

Edinburgh . Offering a competitive salary range of

£32,000 to £43,000 , this full-time role provides the opportunity to work in a hybrid or fully remote arrangement (UK-based), with generous benefits and a culture of innovation.

If you’re passionate about data analytics, customer success, and making a measurable impact, this is your chance to join a company that’s transforming resource management for global professional services firms.

About DayshapeDayshape is an award-winning software scale-up trusted by Big Four firms and other top-tier professional services organizations. Their AI-powered platform combines real-time project financials, advanced analytics, and firm-wide insights to elevate resource management into a strategic function.

Recognized in the Deloitte Technology Fast 50 and named Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS Awards, Dayshape is known for delivering real impact through innovation.

Position OverviewAs a Customer Data Analyst, you’ll work closely with cross-functional teams—including Engineering, Product, Customer Success, and Marketing—to uncover insights that drive customer adoption, retention, and satisfaction. You’ll analyze customer behavior, develop intuitive dashboards, and present data narratives that inform business decisions and product improvements.

This role complements the existing Product Data Analyst, with a focus on customer-facing analytics and strategic reporting.

Position Title:

Customer Data Analyst

Company:

Dayshape

Location:

Edinburgh, Scotland (Hybrid or Remote within UK)

Employment Type:

Full-Time (37.5 hours/week)

Application Deadline:

Friday, 19 September 2025 at 12:00 PM

Work Hours:

Typically 09:00–17:30, Monday to Friday (flexible)

Key Responsibilities

Collaborate with Product and Engineering to expand Dayshape’s analytics capabilities

Develop mechanisms to capture and interpret customer analytics

Create and maintain customer-facing dashboards and reports

Identify trends, risks, and opportunities to inform proactive engagement strategies

Present data narratives to internal stakeholders and customers

Recommend data-led improvements to customer experience and service delivery

Support Marketing and Sales with performance insights and value propositions

Assist in developing KPIs across usability, frequency, sentiment, and adoption metrics

Required Qualifications

Proven experience in data analytics, visualization, and reporting

Strong SQL skills and proficiency with tools such as Excel, Power BI, Tableau, MS Fabric, SAP BI, Azure Data Explorer, and Azure Data Lake Store

Experience working with or within professional services firms

Excellent communication and presentation skills

Ability to work independently and collaboratively in a fast-paced environment

Strong attention to detail and problem-solving mindset

Comfortable with ambiguity and defining new processes

Passion for learning and continuous improvement

Preferred Skills

Experience with complex enterprise software applications

Familiarity with Microsoft Azure, SQL, Kusto, Python

Dayshape offers a generous and forward-thinking benefits package:

£1,000+ annually for professional and personal development

33 days’ holiday (including bank holidays), increasing to 40 days

Paid four-week sabbatical in your fifth year

Enhanced family leave policies

Private healthcare through Vitality

Income protection and death-in-service cover

Employee Assistance Programme and dedicated counselling service

Innovation Week twice a year

20 hours of paid volunteering time annually

Monthly team socials (virtual and in-person)

Inclusive, values-driven culture with smart, supportive colleagues

Why This Role MattersCustomer Data Analysts at Dayshape play a pivotal role in shaping the customer journey. Your insights will directly influence product development, customer engagement strategies, and business growth. Whether you’re building dashboards or presenting findings to stakeholders, your work will help customers unlock the full value of Dayshape’s platform.

This is more than just a data role—it’s a chance to drive strategic impact in a company that’s redefining how professional services firms operate.

Who Should ApplyThis role is ideal for:

UK-based data professionals seeking hybrid or remote flexibility

Analysts with experience in SaaS, enterprise software, or professional services

Candidates passionate about customer success and data storytelling

Applicants looking for a collaborative, high-growth ..... full job details .....