Customer Coordinator

Our global client requires an experienced customer coordinator to join their team for a minimum period of 3 Months. (Likely to be extended) Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Respond professionally to customer emails and letters. Maintain accurate records of interactions, applications, and transactions. Provide support to customers who are in financial difficulty, challenging personal circumstances, or who are vulnerable with compassion and understanding. Ensure compliance with policies and relevant legislation, especially around forbearance and vulnerable customers. Liaise with External Partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed. Identifying and referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away. Achieve a high pass rate on quality assurance conducted on your interactions. Qualifications, skills, and experience: Required: Previous experience in motor finance and/or a customer service environment. Great communicator with the ability to build relationships, being compassionate and considerate. Good organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure. Strong team player. Desirable: Awareness of the Financial Conduct Authority s regulatory framework and Consumer Duty. ..... full job details .....