Customer Coordinator

Customer Coordinator (6-Month Temporary Contract) £17.14 per hour Hybrid Working (2 days from home) Full-Time 35 hours per week Monday Friday (9:00am 5:00pm) An exciting opportunity has arisen for a Customer Coordinator to join a well-established and highly respected organisation within the financial services sector. This is a fantastic role for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering exceptional service. Working as part of a small but high-performing team, you will play a key role in supporting customers throughout the lifecycle of their finance agreements, ensuring a seamless and professional experience at every touchpoint. The Role As a Customer Coordinator, you will be responsible for managing a variety of customer interactions, often in sensitive or complex situations. You will balance customer needs with business requirements, ensuring agreements are managed accurately and compliantly. This is a role suited to a resilient, empathetic individual who enjoys building relationships and working to high standards. Key Responsibilities Handling inbound and outbound calls with customers and dealerships to a high standard Responding professionally to customer emails and written correspondence Maintaining accurate and up-to-date customer records and case notes Supporting customers experiencing financial difficulty or vulnerable circumstances with empathy and care Ensuring compliance with internal policies and relevant ..... full job details .....