Customer Coordinator

Customer Facing Co-ordinator (Fixed-Term)Based in EssexFixed-Term basis until 30th April 2027 27,700 - 31,000 per annum. (Depending on experience)Your key responsibilities will include:Connect to plan and schedule the required works via our own in-house operatives and partner contractors.2. To work with all stakeholders to return properties on time and within budget.3. Act as key point of contact to our clients and provide high level of communication regarding works progress, delays and completion timescales.4. Work with the supply chain to ensure the correct materials are available and ordered for operatives in a timely manner.5. Work with Maintenance Supervisors and Working Supervisors to deliver the required quality and specification.6. Liaise with customers regarding planned works.7. Manage the process of debt clearance through the energy utilities providers.8. Create new ways of working which allows greater efficiencies in the work refurbishment process.9. To represent us professionally in meetings and forums.10. To provide aftercare to customers reporting defects.11. Work as part of the team to reduce costs and find efficiencies.12. To undertake flexible working patterns as required to provide effective, customer-focussed services.13. To provide cover in terms of administration and general cover on the phones as required.14. Ensure our customer service and delivery is excellent and continually improves.15. Ensure that our instruction and policies are implemented.16. ..... full job details .....