Customer Coordinator

The Customer Coordinator will play a key role in ensuring customer satisfaction by managing orders, addressing inquiries, and coordinating with internal teams. This position in the industrial and manufacturing sector requires excellent organisational skills and a proactive approach to problem-solving.

Client Details

This opportunity is with a medium-sized organisation in the industrial and manufacturing sector, known for its strong commitment to quality and customer focus. The company operates in the Wirral and offers a professional and collaborative work environment.

Description

• Manage customer orders from receipt to delivery, ensuring accuracy and timely processing.
• Act as the primary point of contact for customer inquiries, providing clear and helpful responses.
• Coordinate with internal departments, such as production and logistics, to resolve issues and fulfil customer requirements.
• Maintain accurate records of customer interactions and order statuses in the company''s system.
• Monitor stock levels and liaise with the supply chain team to ensure product availability.
• Handle any complaints or concerns in a professional and efficient manner, aiming for prompt resolution.
• Support the sales team by providing customer-related information and updates as needed.
• Contribute to improving processes and procedures to enhance the overall customer experience.

Profile

A successful Customer Coordinator should have:

• Previous experience in a customer service or coordination role, ideally within the industrial or manufacturing sector.
• Strong organisational and multitasking abilities to manage multiple priorities effectively.
• Excellent communication skills, both written and verbal, to engage with customers and internal teams.
• A proactive approach to problem-solving, with the ability to work independently and as part of a team.
• Attention to detail to ensure accuracy in order processing and record-keeping.
• Strong organizational and communication skills, with the ability to multitask effectively.
• Previous experience in sales support, customer service, or operations is desirable.
• Familiarity with ERP systems and order processing is advantageous.
• German language skills are beneficial but not essential.

Job Offer

• Competitive salary, depending on experience.
• Permanent position with opportunities for career growth within the industrial and manufacturing sector.
• Supportive work-life balance.
• Collaborative and professional company culture.
• Access to training and development resources to enhance your skills.