Customer Content Manager

Role OverviewA leading Financial Services and Investment business is searching for a customer content manager to join their team in London. The Customer Content Manager is responsible for bringing the brand voice to life through the creation and delivery of high-quality, customer-focused content. The role plays a key part in helping customers better understand investment and savings solutions by making complex financial topics more accessible, engaging, and relevant.Key ResponsibilitiesDevelop and deliver engaging content across multiple channels, including articles, guides, videos, podcasts, presentations, and social media.Create customer-focused content that supports audiences at different stages of their financial journey.Ensure consistent brand messaging across digital, print, advertising, and internal communications.Collaborate with marketing, design, and other stakeholders to develop and execute campaigns with measurable impact.Adapt tone, style, and messaging for different audiences, products, and communication channels.Contribute creative ideas and storytelling approaches to support broader marketing and business objectives.Manage editorial calendars and identify opportunities to optimise content performance and engagement.Edit and review content to ensure clarity, accuracy, consistency, and adherence to brand guidelines.Candidate ProfileThe ideal candidate will have:Experience in content marketing, communications, copywriting, or journalism, preferably within ..... full job details .....