Customer Contact Specialist

Customer Contact SpecialistBurnley Temporary 6-12 month contract (subject to review) £12.71 per hour rising to £14.27 per hourWorking Hours: Monday to Friday, 37.5 hours per week (between 8:30am - 5:30pm)Benefits:Generous annual leave (28 days rising to 36 days after 12 weeks)Hybrid working available (3 days in office) once fully trained and approvedExcellent overall benefits packagePlease note: A DBS check is required for this roleMpeople Recruitment are currently recruiting for a Customer Contact Specialist to join a busy and supportive team based in Burnley. This is a fantastic opportunity for someone with strong customer service experience who thrives in a fast-paced, service-led environment.Key Responsibilities:Handle incoming calls relating to technical queries and account issuesResolve customer concerns quickly and effectivelyProvide clear advice and guidance to customersProcess payments securely over the phoneUpdate and maintain accurate customer records on internal systemsProactively contact customers regarding account alertsSupport troubleshooting and resolution of device-related issuesPrepare and issue customer communications in line with GDPR requirementsCarry out security checks during customer callsMaintain clear communication with customers and colleaguesClose and manage alerts within internal systemsProvide information to support reporting for managementCarry out additional tasks as requested by your line managerSkills and Experience:Previous experience in a ..... full job details .....