https://jobs.co.uk/job/customer-contact-officer-hays--054f3f1d-81b0-415b-9f5d-bb528f42caf3 RSS feed for Customer Contact Officer at HAYS. en-gb Tue, 02 Jun 2026 01:48:47 GMT https://jobs.co.uk/job/customer-contact-officer-hays--054f3f1d-81b0-415b-9f5d-bb528f42caf3 https://jobs.co.uk/job/customer-contact-officer-hays--054f3f1d-81b0-415b-9f5d-bb528f42caf3 Mon, 01 Jun 2026 11:51:15 GMT Location: Coventry | Salary: 13.05-13.05 Hourly | Type: Temporary | Full-time temporary contract as a Customer Contact Officer based in Coventry for Coventry City CouncilYour new company You will be joining Coventry City Council, supporting a busy frontline Customer Services team. As one of the first points of contact for residents, the service plays a vital role in ensuring the community receives clear, helpful and efficient support across a wide range of council enquiries. Coventry City Council prides itself on delivering a people-centred service with professionalism, integrity and genuine commitment to helping residents.Your new role As a Customer Contact Officer, you will provide high-quality customer service across multiple channels. Four positions are based within the Customer Service Centre handling telephone enquiries, while two positions are based within the Central Library, supporting customers face-to-face through the meet-and-greet team.You will take ownership of customer enquiries, ensuring issues are resolved wherever possible at first contact. In this role, you will promote a positive, customer-focused culture, manage competing priorities, and maintain a professional approach at all times. You will also contribute to improving servic... Temporary