https://jobs.co.uk/job/customer-contact-inbound-telephony-advisor-carbon-60--e7170bc4-6eab-48db-a9a7-b27325033902 RSS feed for Customer Contact Inbound Telephony Advisor at Carbon 60. en-gb Mon, 29 Jun 2026 23:55:40 GMT https://jobs.co.uk/job/customer-contact-inbound-telephony-advisor-carbon-60--e7170bc4-6eab-48db-a9a7-b27325033902 https://jobs.co.uk/job/customer-contact-inbound-telephony-advisor-carbon-60--e7170bc4-6eab-48db-a9a7-b27325033902 Sun, 28 Jun 2026 23:00:00 GMT Location: Reading | Salary: £15.54/hour PAYE | Type: Contract | Exciting Opportunity: Join Our Team as a Customer Contact Inbound Telephony Advisor - Reading - 12 month contract Are you a natural problem-solver with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The Customer Contact Inbound Telephony Advisor position offers an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. As a key member of our client''s call centre, you will be responsible for responding to inbound customer inquiries, diagnosing issues, and providing effective solutions on the first contact. Key Responsibilities: Respond to inbound customer inquiries via phone, showcasing professionalism and empathy Diagnose issues and provide efficient and accurate solutions on the first call Utilise internal systems and knowledge bases to assist customers confidently Document interactions clearly and accurately Collaborate with team members to share knowledge and improve processes Ideal Candidate: Strong experience in a call centre or customer service role Excellent communication and active listening skills Thrives in a fast-paced environment and has a problem-solving m... Contract