Customer Contact Executive - Immediate Start

Customer Contact ExecutiveLocation: Crawley Hours: Monday to Friday, 9:00am - 5:00pm (Full Time, Onsite) Pay: 12.83 per hour Contract: Temp to PermJoin a Busy Customer Contact TeamAre you confident on the phone and enjoy helping customers? We''re looking for a proactive and personable Customer Contact Executive to join a growing team in Crawley.This is a fast-paced role where you''ll spend a large proportion of your day speaking with customers and third parties over the phone, gathering information, resolving queries and ensuring cases continue to progress smoothly. If you thrive in a customer-focused environment and enjoy building rapport with people, we''d love to hear from you.The RoleAs a Customer Contact Executive, you''ll be responsible for managing a high volume of inbound and outbound calls, supporting customers throughout their journey and ensuring all information is accurately captured and recorded.Key ResponsibilitiesCustomer Contact and Case ProgressionMake a high volume of outbound calls to customers and third parties to obtain information and progress cases.Handle inbound customer enquiries professionally and efficiently.Build rapport with customers whilst delivering an excellent customer experience.Take ownership of customer queries and work proactively towards resolution.Keep customers informed with regular updates throughout the process.Communicate via telephone, email, text and other channels where required.Call Handling and Information GatheringObtain and ..... full job details .....