Customer Contact Co-worker

About Us:Triodos Bank finances projects that benefit people and the planet. We''re committed to ethical sustainability, transparency, and high-quality service. We welcome candidates who share these values and want to drive positive change.The Opportunity:We are delighted to be recruiting for Customer Contact Co-worker to join our vibrant, supportive, and high performing customer contact team at our Bristol Head Office The overall purpose of this role is to provide exceptional customer service to both Triodos Banks'' external and internal customers with a focus and commitment to meeting team quality and performance levels.There are excellent opportunities for learning and development and to build and progress a career in customer services within one of Europe''s leading sustainable banks.This is a full-time permanent opportunity and offers the benefits of a flexible hybrid working. Typically, this would require 2-3 days in our Bristol office per week with a choice of working from home on the other days. The first 4-6 weeks will be fully office-based for training and induction. Key responsibilities will require you to:Provide consistently high-quality customer service.Speak with customers over the phone, via secure message and social media.Professionally manage and resolve initial queries regarding all our products and services.Take ownership of more complex queries, and work with the team seniors and other teams across the bank to provide the right outcome for ..... full job details .....