Customer Contact Advisor - Porsche Experience Centre

Customer Contact Advisor Porsche Experience CentreLocation: Porsche Experience Centre, Silverstone Circuit, Towcester, NN12 8GRSalary: £26,750 per annum + potential 10% annual bonusContract: 37.5 hours per week, Monday to Friday, plus a minimum of four weekend dates per yearHours: Rotational shifts: 8:00am 4:30pm, 8:30am 5:00pm or 9:00am 5:30pmAt DEKRA Automotive, we''re proud to support one of the world''s most prestigious automotive brands. We''re looking for a Customer Contact Advisor to join the team at the Porsche Experience Centre at Silverstone.This is more than a customer service role. You''ll be part of creating an exceptional Porsche experience, whether you''re helping customers plan their visit, managing bookings and enquiries, or welcoming guests in person.If you love delivering outstanding service, building relationships and working in a premium customer-focused environment, this could be the role for you.What You''ll DoKey Accountabilities Reception• Deliver an exceptional customer experience that reflects the standards, values, and reputation of the Porsche brand.• Manage inbound and outbound customer communications via telephone, email, and digital channels in a professional and timely manner.• Respond to customer enquiries, requests, and feedback accurately, ensuring all interactions are handled with a customer-centric approach.• Coordinate and administer bookings for Porsche Experience Centre programmes, events, and driving experiences.• Build and maintain ..... full job details .....