https://jobs.co.uk/job/customer-contact-adviser-pertemps-edinburgh-contracts--8709ba06-6657-4214-96c8-4df3088facc3 RSS feed for Customer Contact Adviser at Pertemps Edinburgh Contracts. en-gb Thu, 27 Aug 2026 03:14:21 GMT https://jobs.co.uk/job/customer-contact-adviser-pertemps-edinburgh-contracts--8709ba06-6657-4214-96c8-4df3088facc3 https://jobs.co.uk/job/customer-contact-adviser-pertemps-edinburgh-contracts--8709ba06-6657-4214-96c8-4df3088facc3 Mon, 24 Aug 2026 13:35:09 GMT Location: Edinburgh | Salary: £14.51 per hour | Type: Full time, Temporary | Pertemps are delighted to be working with our public sector client to recruit a number of Customer Contact Advisors within their Social Care Direct team.  Role – Customer Service Advisor Location – Edinburgh City Centre (Office based role) Hours – 36 hours per week, Monday – Friday, between 0830 – 1900 (shift patterns will apply) Pay Rate - £14.51 per hour  Start date – End of September 2026 Duration – Temporary until February 2027 You will be joining an established team who are the first point of contact for social work referrals.  This is a busy, rewarding contact centre role where you will handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate person timeously.  You will be responsible for, but not limited to: Acting as the first point of contact for social work referrals Handling incoming calls from professionals and members of the public  Listening carefully and accurately interpreting the information provided  Writing clear, concise case notes and updating systems  Processing email referrals between calls  Liaising with Social Work professionals and internal advis... Full time, Temporary