Customer Contact Administrator (temporary)

Customer Contact Administrator (Temporary) About the Role Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system. This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you''ll also support with administrative tasks. Key Responsibilities Answer incoming customer telephone calls promptly and professionally. Act as the first point of contact for customers requiring support with digital account registration and online services. Provide clear, accurate information regarding products, services and system changes. Resolve general customer enquiries or transfer calls to the appropriate department where required. Accurately record customer interactions on internal systems. Escalate complex enquiries or customer concerns when appropriate. Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues. Assist the wider team in managing increased call volumes during a major system implementation. Ensure customer information is handled securely and confidentially. Follow company policies, regulatory requirements and data protection legislation. Log customer complaints or dissatisfaction in line with procedures. Undertake any other duties consistent with the role. ..... full job details .....