Customer Compliants Advisor

Customer Insight Advisor - Interim (3 Months) Hybrid - Seaham 18.24 per hour PAYE 3-Month Interim ContractWe''re recruiting for a Customer Insight Advisor to join a social housing organisation on an interim basis. This role focuses on complaint investigation, customer resolution, insight reporting and driving service improvements across the business.Key Responsibilities of the Customer Insight Advisor include:Manage and investigate Stage 1 customer complaints from receipt through to resolution.Prepare clear, accurate and customer-focused complaint responses.Work closely with internal teams and contractors to achieve timely resolutions.Recommend compensation and remedies where appropriate.Analyse complaint trends and produce performance insights to support continuous improvementSupport Housing Ombudsman case preparation and complaints service development.The successful Customer Insight Advisor will have:Previous experience in a customer-focused, complaints handling or administrative role.Strong investigation, problem-solving and communication skills.Experience working to deadlines and handling challenging conversations.Good knowledge of Microsoft Office and case management systems.Social housing and Housing Ombudsman knowledge would be advantageous. This is an excellent opportunity for an experienced complaints or customer service professional looking to make an immediate impact within a housing organisationPlease contact Chrissie in the Derby office for more information. ..... full job details .....