Customer Compliance Manager

Customer Compliance Manager Full time 40 hrs p.w. Mon Fri Based in Buxton, Derbyshire (SK17 9RZ) Bradburys is a leading UK food business that provides quality cheese to consumers, sourced from regions of the United Kingdom and around the globe, and is highly regarded amongst the retail and foodservice customer base. The key to our success can be attributed to the winning combination of industry knowledge and experience over our 140-year history coupled with continuous innovation to meet future customer trends and demands. The purpose of the Customer Compliance Manager is to ensure all customer metrics are delivered on time and accurately. The role reports to the Head of Technical and leads a small team. Key stakeholders: Commercial team, Production and Procurement Top key deliverables the successful Customer Compliance Manager will be responsible for: Ensuring all customer policies are delivered personally or through their team. Work to BRCGs V9 codes of practice for multiple top British retailers Measurables are driven by a score of 90% or higher in customer audits. Customer KPI S where set are delivered to a score of 90% plus. Customer specifications are delivered on time with a degree of accuracy of a maximum of 2 iterations only. Customer artworks are delivered on time with a degree of accuracy of a maximum of 2 iterations only. Supporting the NPD program to ensure no late launches due to technical delays. Additional responsibilities Ensure all product packaging ..... full job details .....