https://jobs.co.uk/job/customer-complaints-team-leader-randstad-construction-and-property--7441d3d9-895c-45f4-8f42-b1e36872858f RSS feed for Customer Complaints Team Leader at Randstad Construction and Property. en-gb Fri, 26 Jun 2026 20:16:52 GMT https://jobs.co.uk/job/customer-complaints-team-leader-randstad-construction-and-property--7441d3d9-895c-45f4-8f42-b1e36872858f https://jobs.co.uk/job/customer-complaints-team-leader-randstad-construction-and-property--7441d3d9-895c-45f4-8f42-b1e36872858f Thu, 25 Jun 2026 23:00:00 GMT Location: Basildon | Salary: £35000/annum | Type: Permanent | Customer Complaints Team Leader (Social Housing Repairs) Location: Basildon Salary: -35,000 per annum Contract Type: Full-time, Permanent About the Role Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement? We are looking for an exceptional Customer Complaints Team Leader to champion our "right first time" quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents. You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets. Key Responsibilities Team Leadership & Performance: Manage, motivate, and mentor a small team of complaints handlers, conducting regular 1:1s, team meetings, and performance coaching sessions. Complaints Resolution: Act as an escalation point for complex or sensitive residen... Permanent