https://jobs.co.uk/job/customer-complaints-team-leader-randstad-construction-and-property--63d20d30-4daa-4a67-9bdf-a7621f60999a RSS feed for Customer Complaints Team Leader at Randstad Construction and Property. en-gb Sun, 28 Jun 2026 09:44:52 GMT https://jobs.co.uk/job/customer-complaints-team-leader-randstad-construction-and-property--63d20d30-4daa-4a67-9bdf-a7621f60999a https://jobs.co.uk/job/customer-complaints-team-leader-randstad-construction-and-property--63d20d30-4daa-4a67-9bdf-a7621f60999a Sat, 27 Jun 2026 11:52:48 GMT Location: Basildon | Salary: 35000.00-35000.00 Annual | Type: Permanent | Customer Complaints Team Leader (Social Housing Repairs)Location: BasildonSalary: 35,000 per annumContract Type: Full-time, PermanentAbout the RoleAre you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement?We are looking for an exceptional Customer Complaints Team Leader to champion our "right first time" quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents.You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets.Key ResponsibilitiesTeam Leadership and Performance: Manage, motivate, and mentor a small team of complaints handlers, conducting regular 1:1s, team meetings, and performance coaching sessions.Complaints Resolution: Act as an escalation point for complex or sensitive resident complaints, resolving issues swiftly w... Permanent