https://jobs.co.uk/job/customer-complaints-team-leader-build-recruitment--9ee1c38c-0bd6-4f68-8af4-391952a42c3c RSS feed for Customer Complaints Team Leader at Build Recruitment. en-gb Fri, 26 Jun 2026 00:35:46 GMT https://jobs.co.uk/job/customer-complaints-team-leader-build-recruitment--9ee1c38c-0bd6-4f68-8af4-391952a42c3c https://jobs.co.uk/job/customer-complaints-team-leader-build-recruitment--9ee1c38c-0bd6-4f68-8af4-391952a42c3c Wed, 24 Jun 2026 23:00:00 GMT Location: Basildon | Salary: £34600 - £35000/annum | Type: Permanent | Customer Complaints Team Leader Location: Basildon, Essex Salary: £34.5k  per annum Contract: Full-Time, Permanent The Opportunity We are seeking an experienced and customer-focused Customer Complaints Team Leader to oversee a dedicated complaints team within a fast-paced operational environment. This is an excellent opportunity for a motivated leader who is passionate about delivering exceptional customer service and driving continuous improvement. In this role, you will take ownership of complaint resolution processes, ensuring customers receive timely, fair, and professional outcomes. You will be responsible for supporting team performance, maintaining service standards, and creating a culture of accountability, quality, and customer excellence. Key Responsibilities Lead, coach, and support a team responsible for managing customer complaints and enquiries. Ensure complaints are investigated thoroughly and resolved within agreed timescales. Monitor team performance, productivity, and service quality against key business objectives. Analyse trends and recurring issues, identifying opportunities to improve processes and customer experience. Provide guidance and escalati... Permanent