https://jobs.co.uk/job/customer-complaints-specialist-maidstone-mostly-remote-rg-setsquare--e6b17926-2118-4110-84ab-2bd72d16347d RSS feed for Customer Complaints Specialist - Maidstone (Mostly Remote) at RG Setsquare. en-gb Sat, 17 Oct 2026 23:58:47 GMT https://jobs.co.uk/job/customer-complaints-specialist-maidstone-mostly-remote-rg-setsquare--e6b17926-2118-4110-84ab-2bd72d16347d https://jobs.co.uk/job/customer-complaints-specialist-maidstone-mostly-remote-rg-setsquare--e6b17926-2118-4110-84ab-2bd72d16347d Thu, 15 Oct 2026 23:00:00 GMT Location: Maidstone | Salary: £18.70/hour | Type: Temporary | Are you in search of a temporary yet fulfilling role? Look no further! We''re thrilled to offer an exciting position based in Maidstone who are looking for predominantly remote complaints investigators for the 3 months ongoing, at the rate of -18.70 per hour umbrella Role is predominantly remote (wfh) with occasional office attendance required. Job responsibilities To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Maintaining strong relationships with residents. Key Responsibilities: Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensurin... Temporary