https://jobs.co.uk/job/customer-complaints-officer-bridge-recruitment-uk-ltd--173a6d64-f9a8-4bed-a546-ab444d7f9a87 RSS feed for Customer Complaints Officer at Bridge Recruitment UK Ltd. en-gb Mon, 25 May 2026 03:34:31 GMT https://jobs.co.uk/job/customer-complaints-officer-bridge-recruitment-uk-ltd--173a6d64-f9a8-4bed-a546-ab444d7f9a87 https://jobs.co.uk/job/customer-complaints-officer-bridge-recruitment-uk-ltd--173a6d64-f9a8-4bed-a546-ab444d7f9a87 Thu, 21 May 2026 23:00:00 GMT Location: City of London | Salary: £15.50 - £18.00/hour | Type: Temporary | Resolutions Officer - Complaints Handling Contract: Temporary Hours: 35 hours per week Locations: * London (Stratford area) - Hybrid 1 day per week * Manchester (Trafford area) - Hybrid 1 day per week Pay Rate * London: -18.07 per hour * Manchester: -15.87 per hour The Opportunity Bridge Recruitment is currently recruiting experienced Resolutions Officers on behalf of a large and well-established housing organisation to support their Customer Relations team with a backlog of complaint cases. This role focuses on investigating and resolving customer complaints, ensuring responses are clear, fair, and compliant with complaint handling policies and the Housing Ombudsman Complaint Handling Code. You will manage your own caseload and work closely with internal teams to investigate issues and deliver high-quality written responses to customers. This is an excellent opportunity for someone with complaints handling experience, particularly within housing, public sector, or regulated environments. Key Responsibilities Manage and investigate a caseload of customer complaint cases Draft high-quality written responses, including formal complaint letters... Temporary