Customer Complaints Handler

Complaints Handler (Job Share)Location: Warwick, WarwickshireSalary: £30,300 pro rata (dependent on hours worked) plus excellent benefitsHours: Ideally 3 full days - Wednesday, Thursday and FridayThis is a hands-on position where you''ll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You''ll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience.Key Responsibilities of a Complaints HandlerManage complaints within FCA timescales.Conduct fair and thorough investigations of complaints.Communicate clearly with customers and all stakeholdersDraft clear and compliant complaint response letters.Maintain complaint records and root cause analysis.Support continuous improvement and positive customer outcomes.What you need to be successful as a Complaints HandlerPrevious complaint handling experience including production of high quality final response lettersStrong analytical, problem-solving, and communication skillsExperience in a regulated environment is desirable.Organised, resilient and able to make fair, balanced decisions.Positive, professional and customer-focused approach.What''s on Offer for the successful Complaints HandlerBUPA private medical coverCritical illness cover and death in serviceEmployee Assistance ProgrammeStaff discounts and social eventsFree on-site parkingEasy access to the A46 and ..... full job details .....