Customer Complaints Handler

Working hours: Full time - 37 hours per weekSchedule type: Hybrid working - expected office days 2 days per week (after initial 6 weeks training). However, this is dependent on business needs.The RoleAre you ready to make a real difference in people''s lives while building a rewarding career? At Raven Housing Trust, we''re passionate about creating safe, healthy homes for our residents-and we''re looking for someone who shares that commitment.As a Customer Complaints Handler, you''ll join a forward-thinking customer service and engagement team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.This is more than a job-it''s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You''ll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We''re proud of our inclusive, supportive culture and our commitment to professional development.What you''ll be doingIn this role, you''ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will:Ensure a high-quality, fair complaints handling process that resolves issues promptly, improves satisfaction, and reinforces trust between Raven and its residents. ..... full job details .....