Customer Complaints Advisor

Customer Complaint AdvisorsOffice based in Redhill, first 3 months office based, then hybrid working, 12 days onsite a month Temporary - 6 months Monday to Friday - 9am - 5pm 17 per hour Tate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Customer Relations Advisors. This role would suit someone with strong customer service experience, excellent written and verbal communication skills, and a genuine commitment to achieving fair outcomes for customers. You will be responsible for investigating written and telephone complaints, gathering information from internal departments and external stakeholders, reviewing evidence such as correspondence and call recordings, and ensuring complaints are handled professionally, fairly and within agreed timeframes. Key responsibilities Provide exceptional service to customers who have raised a complaint.Acknowledge, investigate and respond to complaints in writing and over the phone.Manage complaints systematically, fairly and accurately within agreed time limits.Review relevant evidence, including call recordings and customer correspondence, to support the investigation process.Liaise with internal teams including Customer Services, Compliance, Arrears Management, New Business, Finance, Sales, IT and Quality Assurance.Work with external stakeholders where required to gather information and support appropriate resolutions.Resolve customer queries within agreed authority and escalate where ..... full job details .....