Customer Complaints Advisor - Part Time

Join Our Team as a Customer Care Complaints Handler!Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Complaints Handler to join their team!Position: Customer Care Complaints HandlerContract Type: PermanentAnnual Salary: 16,000 - 24,000Working Pattern: Part Time (Wednesday - Friday)Location: In OfficeRole Overview:As a Customer Care Complaints Handler, you will be a cornerstone of the organisation''s customer service operation. Your role will focus on two pivotal areas: complaint handling and supporting regulatory requirements. Your strong analytical skills will play a crucial role in ensuring customer satisfaction and compliance.Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs.Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media.Operational Support: Implement and improve departmental processes based on analysis and forecasting.Training and Development: Identify staff training needs, develop training materials, and conduct refresher training sessions.Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles.Collaboration: Work closely with internal departments and senior management to provide ..... full job details .....