Customer Communications Specialist - B2CMust have B2C and Agency Management experienceReading Hybrid (2-3 days per week on site)3 month Day Rate Contract - Inside IR35You must be available to start immediatelyYou must be eligible to work in the UK without the need for sponsorshipThe successful candidate will be part of a busy comms squad, working closely with the CVM team, Marketing Managers, Partnerships and Propositions team to deliver against customer experience ambitions, download targets, stimulating an active user base and offer redemption''s.This is a hugely exciting role so we''re looking for a talent with a passion for brilliant creative customer marketing to come and join the team.ResponsibilitiesLiaise with CVM team, Marketing Managers and Propositions team on individual work streams to deliver customer comms creative requirementsWorking with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approachWriting briefs for In-House Agency defining the requirements to deliver against briefed objectivesManage the development and delivery of final creative assetsLiaise with key support departments (brand, legal, props, partner etc) to ensure creative fits appropriate guidelinesExperienceExperience in Customer Comms or related Marketing comms in B2C organisationsExperience in driving positive impact on customer behaviour and commercial outcomes.Good stakeholder management experience, comfortable influencing ..... full job details .....