Customer Communications Centre Advisor

Customer Communications Centre Advisor 26,000 per annum + benefits12-month Fixed Term ContractBedford (First 6-months are on-site, hybrid thereafter) At bpha, we''re more than a housing association. We''re a purpose-driven organisation dedicated to creating safe, sustainable communities where people can thrive. Every interaction we have with our customers matters, and we''re looking for someone who shares our commitment to delivering outstanding service.We''re looking for a Customer Communications Centre Advisor to join our award-winning Customer Communications Centre team. If you enjoy helping people, solving problems, and delivering exceptional customer experiences, we''d love to hear from you. What you''ll be doingAs one of the first points of contact for our customers, you''ll play a vital role in providing information, resolving enquiries and ensuring customers receive a responsive and professional service across multiple communication channels.Key responsibilities include:Handling customer enquiries via telephone, email, webchat, social media and other communication channels.Delivering a high-quality customer experience by responding accurately, professionally and efficiently.Managing customer expectations and ensuring enquiries are resolved wherever possible at the first point of contact.Diagnosing and raising repair requests and providing advice and guidance on a range of housing-related services.Reviewing customer records to understand individual circumstances and ..... full job details .....