Customer Communications Centre Advisor

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Customer Communications Centre Advisor

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Customer Communications Centre Advisor

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bphaSalary: £24,242.40 per annum

Working Hours: Monday to Friday, 8am–4:30pm

Contract Type: Hybrid (Office-based for 6 months, then hybrid)

Join Our Team as a Customer Communications Centre Advisor

Location: Bedford, Bedfordshire

Salary: £24,242.40 per annum

Working Hours: Monday to Friday, 8am–4:30pm

Contract Type: Hybrid (Office-based for 6 months, then hybrid)

Join Our Team as a Customer Communications Centre Advisor

Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we’re not just offering a job—we’re offering a long-term career development opportunity.

About The Role

As a Customer Communications Centre Advisor, you’ll be the first point of contact for our customers—handling queries via phone, email, WhatsApp, and social media. You’ll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.

You’ll Be Empowered To

Resolve customer queries at first contactCollaborate across departments to find solutionsSupport new colleagues through buddying and trainingContinuously develop your skills through training in general and repairs enquiries

What You’ll Bring

We’re looking for individuals who are:

Excellent communicators with a professional telephone mannerEmpathetic and customer-focusedProficient with IT, specifically MS OfficeAble to prioritize and manage time effectivelyEducated to GCSE level (A–C in English and Maths)

Experience in customer service of some description is a must, but this doesn’t have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.

Why bpha?

We Live By Our Values

We take responsibility – doing the right thing, not the easy thingWe show empathy – listening and understanding every customerWe are better together – collaborating and celebrating diversityWe are ambitious – always learning and striving to be the best

With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career.Seniority level

Seniority level Entry levelEmployment type

Employment type Full-timeJob function

Job function Marketing, Public Relations, and Writing/EditingIndustries Non-profit OrganizationsReferrals increase your chances of interviewing at bpha by 2xGet notified about new Communications Advisor jobs in

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