Customer Communications and Engagement Strategy Manager

Job Title: Customer Communications and Engagement Strategy ManagerDuration: 6 months, extensions likely Location: Warwick /Hybrid (once to twice per week requirement in the office)Salary: Highly competitive Are you a visionary communicator with a passion for customer engagement? We''re searching for a Customer Communications and Engagement Strategy Manager to lead transformative initiatives that enhance customer experiences within the utilities sector. If you thrive in dynamic environments and love making a difference, we want to hear from you!About the Role:As a key player in our Customer Advocacy and Engagement team, you will develop and own a comprehensive operational customer communications and engagement strategy. You''ll ensure that every interaction-whether through forums, events, or communications-is aligned, impactful, and tailored to our diverse customer segments.Key Responsibilities:Develop and manage the operational framework for customer forums, events, and communications.Coordinate cross-functional forums and events to maximise customer impact and ensure seamless delivery.Design a segmented customer communications plan that guarantees clear, consistent messaging.Collaborate closely with Corporate Affairs and Internal Communications for brand-aligned delivery.Lead a virtual network of customer and stakeholder programme leads, providing support and resources.Create a strategic engagement toolkit for standardised planning and evaluation of customer ..... full job details .....