Customer Communications Administrator

Customer Communications Administrator Liverpool City Centre £24,740 per annum 35.75 hours per week (Monday - Friday, between 08:00 - 18:00)Why Apply?Health Cash Plan - claim back everyday healthcare costs such as dental, optical and physiotherapyMedicash Extras - discounts on shopping, travel, dining, entertainment and moreEmployee Assistance Programme (EAP)Generous pension scheme - up to 9.5% employer contributionMinimum 26 days holiday + bank holidaysLife Assurance - 3x salaryPerformance-related bonusColleague Savings SchemeHybrid workingInterest-free travel loansCycle to Work schemeDiscounted parking (Q-Park)Enhanced maternity and paternity payCompany paid sick payLong service awardsAbout the RoleWe''re recruiting on behalf of a well-established, purpose-driven organisation based in Liverpool city centre. As part of a growing customer communications team, you''ll deliver high-quality written support across digital channels including email and app messaging.This role is perfect for someone who enjoys written communication, solving problems, and providing excellent customer service within a supportive and collaborative team environment.Key ResponsibilitiesCustomer SupportManage customer enquiries across digital channels in a professional and timely wayResolve queries at first point of contact where possibleTake ownership of enquiries from start to resolutionProvide clear and accurate information while setting expectationsReduce repeat contact through effective ..... full job details .....