https://jobs.co.uk/job/customer-collections-agent-brellis-recruitment--0e60dfa3-8f6c-436a-a1ee-2cb6f502aaf1 RSS feed for Customer Collections Agent at Brellis Recruitment. en-gb Fri, 19 Jun 2026 03:18:39 GMT https://jobs.co.uk/job/customer-collections-agent-brellis-recruitment--0e60dfa3-8f6c-436a-a1ee-2cb6f502aaf1 https://jobs.co.uk/job/customer-collections-agent-brellis-recruitment--0e60dfa3-8f6c-436a-a1ee-2cb6f502aaf1 Thu, 18 Jun 2026 11:51:56 GMT Location: Whitnash | Salary: 25000.00-25000.00 Annual | Type: Permanent | Customer Collections Agent Leamington Spa Hybrid (after training) £25,000 £28,000 + BenefitsAre you experienced in early-stage collections, or do you come from an outbound customer service or contact centre background and feel confident handling conversations about overdue accounts?This role sits within an early-stage collections team, managing customer accounts that have gone overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.This is a results-driven role requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.Benefits of Collection Agent: 25 days holiday plus bank holidaysPrivate medical insurance, life assurance, pension up to 7.5%Staff discounts and development opportunities Responsibilities of a Collection Agent: Manage and contact customers with overdue accountsConduct financial conversations to assess affordability and agree next stepsNegotiate full payments, settlements, or structured repayment arrangementsHandle o... Permanent