Customer Collections Advisor

Overview
 
Are you ready to take the next step in your career as a Customer Collections Advisor£ We’re recruiting for a rapidly growing, people-focused organisation based just outside Sheffield city centre. This is your chance to join a thriving business where your voice is heard, your efforts are recognised, and your success is rewarded.
 
As a Customer Collections Advisor, you’ll be joining a supportive team that’s passionate about delivering excellent customer service while helping people take control of their finances. This is a fast-paced, target-driven role. Ideal for confident communicators who enjoy problem-solving and building rapport over the phone.
 
Whether you’re an experienced Customer Collections Advisor or someone with a background in call centres, credit control, or customer service looking to make a move into collections, this role offers fantastic long-term prospects, real earning potential, and a great working culture.
 
Key Responsibilities
 

- Contacting individuals and businesses by phone to discuss overdue accounts
- Handling sensitive conversations with professionalism and empathy
- Setting up affordable repayment plans
- Maintaining accurate customer records and data entry
- Achieving personal and team performance targets
- Processing customer payments accurately through internal systems
- Adhering to compliance guidelines and internal procedures

 
Ideal Candidate
 

- Previous experience in a call centre, collections, or credit control role
- Strong communication skills, both verbal and written
- Comfortable working to KPIs and targets
- Confident making outbound calls and managing challenging conversations
- Quick to learn new systems and adapt to different technologies
- A problem-solver with a proactive, customer-focused approach

 
Benefits
 

- Basic salary of up to £26,000 with monthly bonus (Realistic OTE £30,000+)
- Hybrid working model (after probation)
- Free on-site parking
- Company pension scheme
- Employee discount scheme
- Casual-smart dress code
- Christmas savings scheme
- Death in service benefit
- Supportive, friendly team environment
- Regular incentives and performance rewards

 
 
If you’re interested in this opportunity and meet the above criteria, please submit your application!