Customer Collaboration Specialist (Supply Chain)

Manpower are currently seeking an interim Customer Collaboration Specialist (Supply Chain) to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Seacroft, Leeds. This is a full-time temporary role to run until November 2026, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £43,200 per annum, pro rata, depending upon experience.

Role currently offers a mix of remote andamp; onsite working, subject to adjustment based on business requirements.

The Customer Collaboration Specialist is the supply chain face of UL to our customers. The ultimate goal of the role is to make Unilever the preferred supplier that our customers want to work with. Primarily responsible for working with our customers on forecasting andamp; events to improve UL customer relationships through delivery of brilliant service levels, OSA andamp; Forecast Accuracy. This role is geared towards focussing on the future, includes planning of mid-term promotion and events horizon (30 to 90 days) andamp; range change planning (up to 12 months out) with some intervention in the immediate term where needed. Role holders are expected to use their knowledge of customer and UL supply chains to influence decision making on initiatives that add value to UL and the customers.

RESPONSIBILITIES

Operations andamp; Systems

Forecasting

• Provide customer-specific insights andamp; recommendations based on analysis andamp; collaborative discussions (such as 30-60-90 forums) to positively influence the forecast accuracy andamp; bias of promotional volumes within Unilever and with customers
• Own the volume phasing of promotions, using data and insights to improve forecast accuracy and bias
• Owns inputs to short-term amendments to the forecast and is expected to align with relevant stakeholders on ability to fulfil
• Support review of customer-specific baseline forecast, providing insights andamp; recommendations to CAM, Demand Planning andamp; customers

Order to Deliver - Provide information andamp; input to customer execution teams to inform short-term decision-making process. Management andamp; planning of exceptional events (such as shippers, gifting, WIGIGs, range reviews, etc) to facilitate effective execution by O2D teams.

Systems that you would be expected to use/interpret include but not limited to - SAP, RTVA, PowerBI, MS Office, TPM, TPA, customer portals.

Projects, Innovation andamp; Capabilities

• Lead small scale customer projects that help UL stand out vs other suppliers (knows as "podium plays" - i.e. they put Unilever on the podium. E.g helping a customer to test and launch a new system)
• Work with Customer Innovation Leaders on larger scale customer projects to land with the customer in a joined up way
• Collaborate with customer to ensure correct set up of NPD, including master data, phasing, and first-order management
• Support relevant internal andamp; external stakeholders on technology, process or business changes.
• Provide guidance andamp; support to CD andamp; other stakeholders on feasibility andamp; execution of initiatives.

Continuous Improvement andamp; Problem Solving

• Review compliance with logistics trade terms andamp; identify opportunities to improve with customers. Includes analysis of order patterns, load fill, volumes, full pallets, order