Customer Claims Administrator

Derriford, Plymouth Temp to Perm Opportunity Full TimePertemps are currently recruiting on behalf of our client for a Customer Claims Administrator to join their busy and supportive team in Derriford, Plymouth.This is an excellent opportunity for someone with strong administration and customer service experience who enjoys investigating issues, solving problems, and working in a fast-paced environment. Offering a temp-to-perm opportunity this role could be the perfect next step for a detail-focused professional looking to build a long-term career.The RoleAs a Customer Claims Administrator, you''ll play a key role in managing a variety of health and safety-related cases, including personal injury claims, property damage claims, and customer complaints. Working within a dedicated team, you''ll investigate cases, gather information from multiple stakeholders, and ensure each case is progressed efficiently and professionally.One of the unique benefits of this position is that all customer communication is handled via email, with no telephone contact required.Key ResponsibilitiesManage a caseload of personal injury, property damage, and customer complaint cases through an internal case management systemInvestigate claims by gathering information from stores, suppliers, customers, and internal departmentsRespond to customer enquiries professionally and promptly via emailMaintain accurate case records and documentationLiaise with internal and external stakeholders to progress cases ..... full job details .....