Customer Case Investigator

Howdens is looking for a Customer Case Investigator to join our team at our bespoke stone worktop manufacturing site in Normanton, West Yorkshire. Internally, you will be known as a Customer Service Advisor.In this role, strong investigation skills are essential. You''ll act as the go-to person for handling complex customer cases, taking ownership of issues from start to finish. This involves digging into the details, identifying root causes, and working closely with multiple teams to deliver effective, lasting resolutions.Your ability to analyse information thoroughly, ask the right questions, and solve problems accurately will be key to ensuring we deliver the high standard of service our customers expect. Location Normanton Contract Full Time - Permanent Shift Monday - Friday, one week 9am-5pm one week 8am-4pm Hiring Manager Customer Service Team Leader What will you be doing as aCustomer Case Investigator: Handle internal and external customer inquiries across various channels, conducting thorough assessments in line with our guidelines. Achieve department targets and meet agreed SLAs. Provide outstanding customer service and ensure high levels of customer satisfaction. Proactively address potential issues for customers and depots. Offer effective solutions and follow up with departments with a positive, problem-solving approach. Identify and report any processes that negatively impact customer experience. Collaborate with the team to meet weekly targets and ..... full job details .....