Customer Care Technician

Customer Care Technician - Taunton We are seeking a skilled and customer-focused Customer Tecnician to join our clients Customer Care team, supporting homeowners across developments throughout Somerset, including areas such as Taunton and Chard. Job orders will be allocated to nearest Operative. The successful candidate will be responsible for carrying out a wide range of maintenance, remedial and repair works to newly built residential properties during the warranty period. You will work independently across multiple sites ensuring that all works are completed to a high standard, delivering excellent customer service, while maintaining the quality and reputation of the business. Key Responsibilities Attend occupied and unoccupied new build properties to carry out remedial works and maintenance repairs. Diagnose and rectify defects reported by homeowners in a timely and professional manner. Complete a variety of general maintenance tasks including: Basic carpentry and joinery repairs Basic plumbing works Decorating and Maintenance essentials Adjustment of doors, windows and ironmongery Kitchen and bathroom snagging repairs Flooring and tiling repairs General finishing and cosmetic works Ensure all work is completed in accordance with company quality standards and health and safety requirements. Communicate effectively with homeowners, providing updates and managing expectations regarding repair works. Accurately record completed works, materials used and follow-up ..... full job details .....