Customer Care Team Leader Location: Rainham, Essex (4 days in-office, Fridays from home) Hours: Monday-Friday, 9am-5pm (No Weekends) Salary: £30,000 - £34,000 (DOE) + Salary Review After 12 Months We are recruiting on behalf of a fast-growing insurance company looking for an energetic and inspiring Customer Care Team Leader to join their expanding team. If you''re a natural motivator with strong leadership, customer service, and sales experience, this is a fantastic opportunity to make a real impact and grow within a dynamic business. Why Join? No weekends! - Enjoy a great work-life balance Hybrid working - Work from home every Friday Progression opportunities - Clear career path for high performers Competitive benefits - 20 days holiday (plus bank holidays), increasing yearly up to 25 About the Role: As Customer Care Team Leader, you''ll lead a high-performing customer service team to drive customer satisfaction, new business, and renewals. You''ll ensure SLAs are met across calls, chats, and emails while fostering a positive and productive team culture. Key Responsibilities: Lead, coach, and develop a Customer Care team to achieve sales, retention, and service targets Conduct 1-2-1s, performance reviews, and team meetings to drive performance Manage team rotas to ensure smooth operations and strong workflow coverage Identify training and development opportunities for team members Collaborate on business forecasting, renewal planning, and customer insights Ensure full ..... full job details .....