Customer Care Specialist - Peterlee - Permanent

Customer Care Specialist 30,000 + Excellent BenefitsFull-Time Fully Office-BasedAre you a customer-focused problem solver who enjoys building relationships, troubleshooting issues and making a real difference to the customer experience?We are recruiting for a Customer Care Specialist to join a growing and innovative business within the technology sector. This is an exciting opportunity to join a supportive team environment where no two days are the same, offering genuine variety, autonomy and the opportunity to develop your skills within a specialist industry.Benefits 30,000 salary, permanent contract25 days annual leave plus bank holidays.Private medical insurance.Comprehensive health cash plan.Life assurance.Enhanced maternity, paternity and company sick pay.Annual discretionary bonus scheme.Christmas bonus.Paid volunteering leave.Pension scheme.Employee referral programme.Free onsite parking.Excellent kitchen facilities, including fresh fruit and coffee.Regular social events and a supportive team culture.The RoleAs a Customer Care Specialist, you will act as a key point of contact for customers, supporting them with product queries, troubleshooting and ongoing account support. You''ll work closely with internal teams to ensure customers receive an exceptional service experience while helping to improve operational efficiency and customer satisfaction.Key ResponsibilitiesManage, assign and escalate customer support tickets to ensure timely resolution.Provide customer ..... full job details .....