Customer Care Specialist

Are you an experienced Customer Service or Internal Sales professional who thrives in a busy environment, enjoys building strong customer relationships and loves seeing a job through from enquiry to completion?
I am recruiting on behalf of my client, a well-established organisation within the industrial sector, who is looking for an experienced Customer Service & Aftermarket Sales Coordinator to join their Tamworth team.
This is a fantastic opportunity for someone who enjoys variety and wants to take real ownership of their customers, orders and workload. You’ll play a key role in coordinating customer requirements, supporting aftermarket sales and ensuring an excellent experience from start to finish.
What will you be doing?

• Preparing service and aftermarket quotations and following up to secure orders
• Identifying opportunities to upsell additional products and services
• Processing customer orders for parts and service visits
• Coordinating and scheduling service engineers
• Following up on customer contracts, including renewals and replacements
• Managing customer and order information using SAP and Salesforce
• Liaising with internal teams to ensure stock and parts are available when required
• Progress chasing orders and deliveries to meet customer deadlines
• Coordinating equipment deliveries
• Processing repair quotations and liaising with subcontractors
• Preparing dispatch paperwork ready for invoicing
• Supporting with cash collection and outstanding payments
• Maintaining accurate customer records and CRM information
• Providing general administrative support when required
• Ensuring an excellent level of customer service throughout

What are we looking for?We’re looking for someone who is confident, organised, proactive and commercially minded, with the ability to build strong relationships and manage multiple priorities.
Ideally, you will have:

• 5+ years’ experience within customer service, internal sales or a similar position
• Experience managing customer orders and/or service activities within an industrial environment
• Experience within the water treatment industry would be highly advantageous, but isn't essential
• Experience using SAP and Salesforce
• Strong Microsoft Office skills
• Excellent written and verbal communication
• Brilliant attention to detail and organisational skills
• The confidence to communicate effectively with customers and internal teams
• The ability to work effectively in a busy, deadline-driven environment
• A proactive, assertive and goal-oriented approach

Why consider this opportunity?This is much more than simply processing orders. You'll have the opportunity to build relationships with customers, manage your own workload, support commercial opportunities and become an integral part of the wider team.
If you're looking for a varied position where you can utilise your customer service, coordination and commercial skills, this could be a brilliant next step.

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