Customer Care Specialist

Overview

Customer Care SpecialistInspire Resourcing are currently recruiting a Customer Care Specialist on behalf of our client based in Chesterfield.This is a great opportunity to join a market leading business, for a dedicated customer care professional who is open to progression.Responsibilities

Provide first-line support for customer queries relating to orders, deliveries, and products.Monitor and respond to incoming communications from customers via phone, email, and web platforms, ensuring timely and professional responses.Investigate and resolve customer complaints or delivery issues, maintaining a solutions focused approach.Liaise with internal departments (Sales, Warehouse, Purchasing, Product and Marketing) to provide customers with accurate information on order status, stock availability, product information and delivery timeframes.Support the processing of customer returns and credit requests efficiently and in accordance with company procedures.Update and maintain accurate records in customer service and order processing systems.Proactively communicate delays or issues to customers, offering alternatives or solutions where possible.Maintain awareness of key products and services to confidently support customers.Work closely with the Warehouse and Sales teams to ensure alignment between customer expectations and operational capabilities.Take ownership of aftersales care and ongoing communication with customers to ensure high levels of satisfaction and repeat business.Take ownership of product service enquiries, including repairs, replacements, and warranty claims, ensuring customers are updated throughout the process.Proactively offer solutions to customers and focus on upselling.Carry out any other reasonable requests as determined by Management.Requirements

Previous customer service experienceUse of MS office packagesPackage / Benefits

Free parkingFree hybrid car chargingTeam bonus after 12 months of serviceStandard holidaysWorking hrs Mon-Fri 08:30-17:00£27500 - £30k ..... full job details .....