Customer Care / Sales Administrator

Customer Care / Sales AdministratorHours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on FridayOnce trained hybrid home working availableLocation: Wrexham Industrial EstateSalary: £30,000Purpose of Role:Proactively ensuring the highest levels of customer service are achieved to enable The Company to maintain their ''customer first'' approach and promote the company''s ''Think Customer'' culture. Key Responsibilities: Working with all teams in the business to ensure:All customer credits are processed in a timely manner.Customer returns are processed in a timely manner.Stock issues affecting customers order fulfilment are resolved and customers are informed and proposed a solution.Any issues post-delivery completion (e.g. damaged goods, missing items, etc) are resolved efficiently.Work with the Compliance team to identify, investigate and resolve customer facing Opportunities for Improvement and Non-Compliances.Use company software packages to manage customer service duties efficiently.Proactively engage customers to ensure service levels are upheld.Provide inbound telephone support for Sales team.KPI''s: As outlined in ObjectivesCompany Values and Capabilities:Energy and Engagement - We have a passion for the business where we embrace change and seek continuous improvement in all that we do.Think Customer - We are committed to providing exceptional service by putting customers at the centre of everything we do.Winning Team - We develop strong team ethics through ..... full job details .....