Customer Care Resolutions Executive

Resolve customer complaints with confidence in a fast-paced, regulated automotive environment. Your new company This organisation operates within the automotive sector and is part of a larger group associated with several highly reputable brands. As they continue to evolve and bring more functions in-house, they''re expanding their Customer Care team to strengthen service delivery and enhance the customer experience. You''ll be joining a forward-thinking business that values professionalism, regulatory compliance, and a customer-first approach, offering a dynamic environment where your skills will have a real impact. Your new role In your new role as a Customer Care Resolutions Executive, you''ll be responsible for managing and resolving customer complaints with professionalism and empathy, ensuring all cases are handled in line with regulatory standards. You''ll play a key part in improving the customer experience, maintaining accurate records, and supporting GDPR compliance through timely DSAR responses. What you''ll need to succeed To excel in this role, you''ll bring proven experience in customer service and complaint handling within a regulated environment. You''ll have a solid understanding of financial products, complaints regulation, and GDPR, along with strong decision-making and communication skills. Proficiency in Salesforce and Microsoft Office is essential, as is the ability to manage a busy caseload with accuracy, empathy, and professionalism. What you''ll get ..... full job details .....