https://jobs.co.uk/job/customer-care-representative-mediahuis--c412e727-bd2d-4efa-ad06-d004f09add6e RSS feed for Customer Care Representative at Mediahuis. en-gb Sun, 18 Oct 2026 02:16:14 GMT https://jobs.co.uk/job/customer-care-representative-mediahuis--c412e727-bd2d-4efa-ad06-d004f09add6e https://jobs.co.uk/job/customer-care-representative-mediahuis--c412e727-bd2d-4efa-ad06-d004f09add6e Sat, 17 Oct 2026 11:53:28 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | Customer Care Representative Job description Title: Customer Care Representative Location: Clarendon Dock, Belfast (Onsite) Support customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the business. Manage contacts from readers who need support with our digital products and brands, with a view to assisting them with their enquiries. These enquiries may include subscription queries, account queries, customer complaints, account payments and any other general enquiries. Role Responsibilities (Overview) Ability to quickly identify the customer''s needs and provide additional accurate information as required Conduct all contacts in a polite, helpful, sincere and professional manner Handle customer queries by phone, email or webchat Make every customer interaction positive Provide fast and easy support by using the specific contact method Build trust with the customer by being empathic, helpful and providing a solution that satisfies the customer Keeping the customer informed of the latest products and ... Permanent