Customer Care Representative

Customer Care Representative Job description Title: Customer Care Representative Location: Clarendon Dock, Belfast (Onsite) Support customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the business. Manage contacts from readers who need support with our digital products and brands, with a view to assisting them with their enquiries. These enquiries may include subscription queries, account queries, customer complaints, account payments and any other general enquiries. Role Responsibilities (Overview) Ability to quickly identify the customer''s needs and provide additional accurate information as required Conduct all contacts in a polite, helpful, sincere and professional manner Handle customer queries by phone, email or webchat Make every customer interaction positive Provide fast and easy support by using the specific contact method Build trust with the customer by being empathic, helpful and providing a solution that satisfies the customer Keeping the customer informed of the latest products and services Effectively handle customers looking to cancel their subscription Treat all customers and potential customers'' details with the utmost confidentiality Be aware of the targets and always work to meet these targets Demonstrate an ability to listen to the customer and show a willingness to ..... full job details .....