Customer Care Manager

Permanent Full Time (37.5 hours per week) Here at Lovell, we are looking for a Customer Care Manager to join us our team covering the London area. Reporting to the Head of Customer Care, you''ll maintain high standards and deliver continuous improvement in the Lovell customer experience, through effective management and motivation of the Customer Care Operatives. On a day to day basis, you will be responsible for visiting customers in their homes, inspecting and determining defects during the warranty period in line with NHBC guidelines. You ll instruct contractors to carry out project works (key defects), monitoring cost recovery, and you ll instruct and liaise with CC Operatives, contractors and suppliers to monitor and progress defect resolution. You''ll also have HandS responsibility for the customer care department and provide line management of Operatives. We''d like our Customer Care Manager to have proven construction technical knowledge and/or background, along with the ability to make decisions for the wellbeing of the customer whilst protecting the business. A confident communicator, both written and verbal, you ll have the ability to interact with customers and senior management as well as having strong people management skills. Due to the nature of the role, a clean driving license is essential. Benefits Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal ..... full job details .....