Customer Care Manager

Job Description:

Customer Care Manager – Fitted Kitchens & Bedrooms 

Location: Exeter
Salary: £36,000 DOE
Industry: Fitted Kitchens & Bedrooms – Supplier

About the Role

We’re working with a leading supplier of fitted kitchens and bedrooms who are looking for a dedicated Customer Care Manager to join their team in Exeter.

You’ll be responsible for ensuring an exceptional customer experience, managing a small team, and being the key link between customers, installers, and the wider business.

Key Responsibilities

• Lead and manage the customer care team to deliver outstanding service.
• Handle escalated customer queries and resolve issues efficiently.
• Oversee after-sales service, ensuring installations meet the highest standards.
• Liaise with internal departments, contractors, and suppliers.
• Monitor performance metrics and implement improvements.
• Build long-term customer relationships to support repeat business and brand reputation.

What We’re Looking For

• Proven experience in customer service management.
• Strong background in kitchens, bedrooms, bathrooms, or home interiors (preferred).
• Excellent communication, leadership, and problem-solving skills.
• Organised, resilient, and able to handle a fast-paced environment.
• A customer-first mindset with strong attention to detail.

What’s on Offer

• Competitive salary – up to £36,000 DOE
• Company car
• Bonus
• Career development opportunities
• Join a respected and growing supplier in the home interiors sector
• Friendly, supportive team environment