https://jobs.co.uk/job/customer-care-manager-barchester-healthcare--0e7c6eb6-b8c2-46ed-967d-a49f6d75c202 RSS feed for Customer Care Manager at Barchester Healthcare. en-gb Tue, 26 May 2026 18:43:06 GMT https://jobs.co.uk/job/customer-care-manager-barchester-healthcare--0e7c6eb6-b8c2-46ed-967d-a49f6d75c202 https://jobs.co.uk/job/customer-care-manager-barchester-healthcare--0e7c6eb6-b8c2-46ed-967d-a49f6d75c202 Mon, 25 May 2026 23:00:00 GMT Location: Kettering | Salary: Negotiable | Type: Permanent | Home Based with occasional travel to Ops meetings / Care homes / London office Salary -34,500 plus Car Allowance or Company Car. ABOUT THE ROLE As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. You'll ensure that Barchester recognises and acts upon complaints raised and ensure lessons are learnt through thorough investigations. This high-profile role will see you investigating, resolving and responding to complaints that have been unresolved at a local level. Your role will also ensure that highest-standard written responses are sent, which are fair, accurate, thorough and attempt to facilitate suitable resolution within the response timeframe. The role of a Customer Care Manager at Barchester is varied and duties include: Objectively carrying out robust investigations into allegations of non-compliance of care delivery and provision. Reviewing complaints correspondence and working closely with colleagues and support teams to ensure completion within policy timeframe. Liaising with managers to support the satisfactory investigation and resolution of complaints at local level. Providing investi... Permanent