Customer Care Manager

Our client have an exciting opportunity in the Building Division for a Customer Care Manager, as part of the Northern Customer Care Team. There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. You will join them on a full-time, permanent basis, and in return, you will receive a competitive salary plus benefits. Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets them apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. They are an Equal Opportunities company and abide by the Equalities Act 2010. The key responsibilities of their Customer Care Manager will include: Managing the resolution of reported product / installation issues. Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard. Attending regular review meetings with their customers. Ensuring area performance targets are achieved. Administrative duties in accordance with the role. To ..... full job details .....