Customer Care Expert

Customer Care Expert Location: Ipswich (IP3) Salary: 14.77 per hour Hours: Monday to Friday, 07:30 - 17:00 Start Date: ImmediateAbout the RoleWe are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity.You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential.Key ResponsibilitiesAct as the first point of contact for customer enquiries via phone and email Process hire orders, prepare accurate documentation, and ensure attention to detail Manage breakdown calls and service-related enquiries with urgency and professionalism Accurately log jobs, ensuring all relevant details and updates are recordedLiaise with transport planners, depots, engineers, and third parties to coordinate deliveries, collections, and repairsProvide customers with clear updates, estimated times of arrival, and effective solutionsBuild and maintain strong customer relationships, identifying opportunities to support business growth Meet performance targets including call answering times and email response times Escalate issues to management where necessary About YouPrevious experience in a customer service role within a fast-paced environmentExcellent communication skills ..... full job details .....