Customer Care Executive

As a Customer Service Executive at Venta, you have the opportunity to forge long-lasting relationships with customers and have the autonomy to do what you need to do to deliver results.You will have the benefit of our supportive team around you and our positive company culture to help you succeed. This role also comes with the opportunity for progression and training, as we are continually looking to upskill and develop our staff.Job OpportunityThe Customer Care Executive role involves: Answering incoming calls promptly and in a friendly manner Responding to customer emails/enquiries within 1 hour Creating customer cases and following them through Looking after all customers assigned to the Customer Care Team, including before and after the point of order Processing customer orders and ensuring customers are kept up to date on order/delivery updates in a timely mannerCompany Benefits33 days holiday (including bank holidays)Daily free lunch and refreshmentsReal, freshly ground coffee!Access to Lifeworks perks and discount schemeEmployee recognition and rewardsPleasant, rural location with onsite parkingAdditional holiday after 2 years of serviceNest pension schemeEssential SkillsWe are ultimately looking for someone we can count on to embody our core values of Keep it Real, Make it Happen, Own It and Bring the Zing.This role is perfect for someone who is: Proactive Has a customer-centric mindset Can use their initiative in a variety of situations Is used to working at a fast ..... full job details .....